Stuck at first loading screen

[MadMortagen]

Anyone else having an issue where they get stuck at the first loading screen (right after you click play, before you choose your server)? it happened when i downloaded the latest update, which ironically included a "fix" for players getting stuck on loading screens! Never did it before, now it does.

[MadMortagen]

Should have done some troubleshooting before i freaked out, but im addicted and i need my swtor fix! So the fix for this problem should anyone come across it is to delete the temp files in your user profile temp folder. It is a aa3c temp file that has been corrupted which halts the secondary Swtor.exe process that the game runs.

[Vanor]

Good to know.

[DaVini]

Should have done some troubleshooting before i freaked out, but im addicted and i need my swtor fix! So the fix for this problem should anyone come across it is to delete the temp files in your user profile temp folder. It is a aa3c temp file that has been corrupted which halts the secondary Swtor.exe process that the game runs.

Sorry for being a little slow today... but where exactly do I find those temp files?

[MadMortagen]

Well it depends on which operating system you use. C:\Documents and Settings\*userprofile*\Local Settings\Temp\ for windows XP. And for windows 7 it should be: C:\Users\*userprofile*\AppData\Local\Temp. Where *userprofile* is your account name.

[Shadowpgk]

Been having this issue off and on with the last 3 patches, and the only fix has been an actual patch (go figure). Here I am again with the same issue and wanting to apply you fix (would be great if it was that simple!), but I'm afraid I don't have the AppData folder you mention under my user profile. Any other place it might be?

I'm using Win 7 btw.

[Shaddarah]

Try right clicking the game and selecting "Run as administrator". That way it will have permissions to actually update itself.

[MadMortagen]

Also, AppData is a hidden folder so you must make sure you have hidden files and folders turned on. You will need to find your folder options menu (easiest way is in the Tools dropdown menu) and click "Show Hidden Files and Folders". This stores all relative temp files for programs you use. Theoretically, all non-essential temp files should have a lease and delete themselves after a certain time period but alot of times this functionality doesnt work. They should also delete after every reboot, but again, microsoft hasnt worked out the bugs on that (since windows 95....) the only way to get rid of them is manually.

[DaVini]

So, I found the temp folder but I got a huge amount of files in there. Is there a specific one I'm supposed to delete? Kinda worried I might screw up my whole system by deleting the wrong files.

[Effi]

So, I found the temp folder but I got a huge amount of files in there. Is there a specific one I'm supposed to delete? Kinda worried I might screw up my whole system by deleting the wrong files.

Temp files are like post-it notes your PC makes when doing certain things like installing/uninstalling programs, etc. When the process is finished they're useless and should get deleted but sometimes they're not due to small errors or bad coding from the program's author. All they do from that point on is take up unnecessary space and occasionally cause errors in the program itself. There is absolutely no danger in deleting them. In fact, if you go to Start > All Programs > Accessories > System Tools > Disk Cleanup, you will see that windows actually has a program to delete them.

Between temp windows files and temp internet files you could easily have over a gigabyte of useless junk sitting around taking up space, like a desk covered in crumpled notes when you finished your essay months ago!

(Sorry for the lame comparison, some people prefer to liken this stuff to real life things )

[Shadowpgk]

Temp files are like post-it notes your PC makes when doing certain things like installing/uninstalling programs, etc. When the process is finished they're useless and should get deleted but sometimes they're not due to small errors or bad coding from the program's author. All they do from that point on is take up unnecessary space and occasionally cause errors in the program itself. There is absolutely no danger in deleting them. In fact, if you go to Start > All Programs > Accessories > System Tools > Disk Cleanup, you will see that windows actually has a program to delete them.

Between temp windows files and temp internet files you could easily have over a gigabyte of useless junk sitting around taking up space, like a desk covered in crumpled notes when you finished your essay months ago!

(Sorry for the lame comparison, some people prefer to liken this stuff to real life things )

Hello,

This issue has started up again with the latest patch and I'm still pretty confuzzled. Couldn't find how to make my appdata folder unhidden (not sure which tools menu Mad refers to!), but the above cleanup worked just fine and removed over 3 gig! of files.

Still, the game is stuck on loading screen. In the past I've only been able to fix this by completely copying over my entire SWTOR folder from my other PC (where everything has always loaded and patched and repaired perfect....but runs slow as molasses due to low CPU)..... this time however that has not fixed the issue. I got in for a bit this morning after moving the folder, but found my main character had a corrupted file that wouldn't load, and other characters had various in game issues (couldn't talk to companion or give gifts, and Huttball had some massive glitches all over the place). Upon repairing on my other pc and moving the entire folder once more (takes a bit over an hour to do, again due to CPU), now it's hanging again on Load Screen.

FWIW, I get a background sound of the 2 ships flying by periodically. I think this is part of the character slect, but I'm not 100% sure where I'd originally seen that graphic.

Any other suggestions on what might be the block on getting to character select? This PC still to date will not repair the game itself without starting over from Assets download, and will not patch by itself without requesting a repair once it starts to install a new Main Asset. Patching and moving files from my old PC is still the only fix I've had so far, and it's beyond frustrating given I got the new hardware just to play this game... =(

Thanks in advance for any help again folks.

[yago228]

I have same problem.Deleted temp folder doesnt help me too.I sent my logs to swtorsupport hope that will help.

[kyriacandro]

i have been stuck at the loading screen for days any one have any other solutions

[Lucious]

Have you tried the "Repair" feature on the Launcher? It looks at all your SWTOR files and fixes the ones that are corrupted or downloads the ones that are missing.. It is under the little set of gears on the lower left side.

An alternative, albeit a painful one, is to reinstall the game. Painful for 2 reasons for digital download people: 1. It is HUGE and it takes forever (even at 2k/sec) and 2. While it is downloading, it takes priority over just about everything on your computer (must be just the way the downloader is built). Opening web pages, downloading other material, streaming video all take a backseat to the download process (gets better during install phases).

[kyriacandro]

yeah have tried the repair have tried launcher fix in the folder my computer is runnin on and administrator profile i dont know what to do i just want to play