Anyone else unable to post on Official Forums?

[Eldara]

I am experiencing an issue many people are with the Pre-order code not showing up on account [Under Code Redemption histroy], on top of that i cannot post in forums (Which is supposed to be Open to all who have a pre-order code registered) Anyone else experiencing this issue?

[Raqh]

I read you can't post to official forums until you get in to the pre-release.

[Kertz]

Your Pre-Order code is fine, the thing you arnt seeing is the product registration code for the actual game

[Eldara]

Then how come the Official CS forum is full of people complaining they want to get into EA and how they should be in despite pre-ordering 1day ago e.t.c

Its obvious some people on there posting are not yet into the EA

[Raqh]

Hmm I dunno. I couldn't post earlier but now I can and I'm still not in EGA. Maybe it depends on the forum?

[BrianAT]

Are you sure about that? I would think if the pre-order code is fine, then you would be able to post on the official forum... unless that becomes active only after you are able to get in game, which is contrary to what they have said.
I put my code in on the 9th, got to the congratulations screen, but under code redemption history, it is empty. I never saw the screen my room mate did of picking up your pre-order bonus. I can't post replies to the forums, which seems to mean that it thinks I didn't pre-order yet.

Your Pre-Order code is fine, the thing you arnt seeing is the product registration code for the actual game

[SickTag]

Sounds like the servers are bogged down with waiting people posting. I am not in the pre-release yet and waiting and I can post on the website's forums

[Eldara]

Are you sure about that? I would think if the pre-order code is fine, then you would be able to post on the official forum... unless that becomes active only after you are able to get in game, which is contrary to what they have said.
I put my code in on the 9th, got to the congratulations screen, but under code redemption history, it is empty. I never saw the screen my room mate did of picking up your pre-order bonus. I can't post replies to the forums, which seems to mean that it thinks I didn't pre-order yet.

Yet others who don't see anything in their Code-Redemption and got to the congratulations screen seem to be able to post and post about there code histroy being empty. Which is leading me to think maybe there is something wrong with my account and its showing an empty not due to an error(like most peoples) but that it doesn't have a code attached even internally. No chance of getting anything from CS though they are terrible. They replied to my original ticket asking for proof of Pre-Order which i provided and nothing in a week.

[BrianAT]

Exactly. Some say they don't see any codes in their account area, and yet are able to post, which clearly means they are in. I can't reply to any threads, or start any threads as I get the "you do not have permission to access this page" message every time, no matter the forum. Customer services got back to me initially within an hour or two, asking for a screenshot of the email from Origin, which I sent (that was all on the 11th, I originally ordered and put in my code on the 9th, and gave it two days to show up). Just a few hours ago they sent an email saying that since I ordered from a retail store that I would have to get the code from the store... WTF. I sent them a clear message that I got my code from Origin and that it was a digital copy, and that the code went through fine it seemed at the time, but it isn't showing up on my account and I can't get into the forums so clearly it still thinks I a haven't pre-ordered yet on their end. I am sure I'll still get in on the 20th, but I would like in on the early access... I might have to resort to buying some minutes on my phone and then calling them and see if the person on the phone can understand than the two protocol droids that responded so far... I would think it is easy. Look at my early access code, see if it attached itself to my account or got lost (the SWTOR site itself was down when I started the process, but the buy page was functioning, so I suspect that it got lost during maintenance). If the code is lost, then manually attach it if they can or issue a new code. If the code is attached to my account then figure out why my account doesn't show it and why the forums think I am not authorized to post yet.

Yet others who don't see anything in their Code-Redemption and got to the congratulations screen seem to be able to post and post about there code histroy being empty. Which is leading me to think maybe there is something wrong with my account and its showing an empty not due to an error(like most peoples) but that it doesn't have a code attached even internally. No chance of getting anything from CS though they are terrible. They replied to my original ticket asking for proof of Pre-Order which i provided and nothing in a week.

[Eldara]

Good news everyone!
After a small argument with CS i talked them into giving me another Pre-Order code. Upon entering this code into my account i received an error, stating that this particular product type (Star Wars Pre-Order) is already on the account and cannot be applied again. So those of you with my issue of no forum posting/no code in redemption it is applied internally so you will get into EGA.

I then took that extra Pre-Order code i couldn't redeem on my main account and created a 2nd account and applied the code. The code went through and Showed up in code Redemption yet this account is still unable to post.

CS have stated that weather or not the code shows up in Redemption if it worked the first time but the 2nd time is giving you the in use error don't worry it is applied the website just isn't showing it [This is effecting people who entered a code Pre-Order or Retail between the 8th and 9th of December.

Being unable to post on forums is another bug entirely and should resolve itself once your eligible to join the EGA.

[BrianAT]

Well that is good news... well then I'll try to be patient. I tried posting a message from my room mate's computer and she can't access the forums either, though her code went through (she ordered on the 12th). I really wish they would make a sticky on the official forums that if you are posting to the forums then your code is fine... not that people read stickys since lots of posts are about the "no active subscriptions" issue.

[BrianAT]

I just got an email thanking me for registering my pre-order and it shows up on my account, so either they fixed my account specifically, or they resolved the issue in general. So go SWTOR CS team!

[Ghostcrawler]

I was not able to post on the forums until I filled out all of my security questions. It might have just been coincidence, but I went through the same thing and I can post fine now.

[BrianAT]

I changed my security questions and tried another browser just in case, but no luck. Still just a minor annoyance now that it at least shows I registered my pre-ordered on the account page. My room mate can't post either and she got her confirmation that she registered her pre-order right away... not sure if she has all her security questions answered.